Terms of service
These terms govern the use of AI People Hub (the “Service”) — a cloud HR platform provided by ARA.BG EOOD (АРА.БГ ЕООД), company number (ЕИК) 203301726 (“we”).
1. Parties and scope
The contract is made with the company that registers a company profile (the “Customer”). The users the Customer gives access to (employees, managers, HR specialists, external partners) use the Service on its behalf and within its profile.
Where a signed individual contract exists with the Customer, it prevails over these terms.
2. Accounts and security
- The Customer decides who has access and with which roles, and is responsible for actions taken through its accounts.
- Users keep their sign-in details secret and tell us immediately if they suspect unauthorised access.
- The Customer may require two-factor authentication for its users.
3. Subscription and payment
The price is per active employee per month, according to the current price list on ai-people-hub.com or an individual offer. We invoice monthly, for at least 5 employees; payments are processed by Stripe. An invoice is payable within 14 days. If it remains unpaid 14 days after the due date, the account becomes read-only until payment. Data is not deleted for non-payment while the contract is in force.
4. Customer data
- The data the Customer enters remains the Customer's. We process it only to provide the Service, under the Data processing agreement, which forms part of these terms.
- The Customer is responsible for the lawfulness of the data it enters and for its basis to process it — including informing its employees and candidates.
- On termination the Customer may export its data within 30 days, after which we delete it unless the law requires otherwise.
5. AI features
Some features use artificial intelligence (summaries, match scores, draft texts, transcription). Their results are assistive and must be reviewed by a person. The Service does not itself take decisions with legal or similarly significant effects on people — such a decision is always taken by a user of the Customer. Under Regulation (EU) 2024/1689 the Customer is the deployer of these features and is responsible for how it uses them. AI-generated content is marked as such.
6. Acceptable use
You may not: gain or attempt unauthorised access to other customers' data or circumvent protections; overload or attack the Service; enter unlawful content; resell the Service without our consent; use it in breach of employment or data protection law.
7. Availability and support
We make reasonable efforts to keep the Service available at all times, except for planned maintenance and circumstances beyond our control. Support is available through the in-app help centre and at office@ai-people-hub.com. Planned maintenance is announced in advance where possible. We do not guarantee a specific availability level unless one is agreed in an individual contract.
8. Intellectual property
The Service, the software and the content we create are our property. The Customer receives a non-exclusive, non-transferable right to use the Service for the term of the contract.
9. Confidentiality
Each party keeps confidential the other's non-public information received in connection with the contract.
10. Liability
Our total liability under the contract is limited to the fees the Customer paid in the 12 months before the event giving rise to the claim. We are not liable for lost profits or indirect damage. This limitation does not apply to intent or gross negligence (Art. 94 of the Bulgarian Obligations and Contracts Act). Nothing in these terms limits liability that cannot be limited by law.
11. Term and termination
The contract runs for an indefinite term and the Customer may end it at any time, effective at the end of the current paid period. We may end the contract with 30 days' written notice. For a material breach of these terms we may suspend access if the breach is not remedied within 7 days of notice; for non-payment, section 3 applies.
12. Changes
We may amend these terms. We notify the Customer's administrators of material changes at least 30 days in advance; continued use after that means acceptance.
13. Governing law
Bulgarian law applies. Disputes are settled by the competent court in Sofia.